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Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 Sample Questions (Q119-Q124):

NEW QUESTION # 119
A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub. The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3. As a consultant working on the project representing the bank, what is your response?

A. Action details will be written to the local file system by default. But we will write an external process to transfer them to the cloud
B. Action details can be directly written to either of those cloud storage solutions
C. Action details can be written directly to Amazon S3 but not Microsoft Azure
D. Action details can only be transferred via secure FTP

Answer: B

Explanation:
Pega Customer Decision Hub supports writing action details directly to cloud storage solutions such as Microsoft Azure and Amazon S3. This capability ensures that the offer messages selected by the Decision Hub can be seamlessly transferred to the preferred cloud storage location of the email service provider, facilitating efficient and secure delivery of customer communications.

NEW QUESTION # 120
U+ Bank wants to introduce a new group of offers called Credit cards for all customers. As a decisioning consultant, which two valid actions do you create? (Choose Two)

A. Credit card number
B. No annual fee credit card
C. 1% cashback credit card
D. Credit card status

Answer: B,C

Explanation:
When introducing a new group of offers called Credit cards, valid actions should be specific credit card offers that provide clear value propositions to customers.
* Creating Specific Offers:
* No Annual Fee Credit Card: This offer targets customers looking to avoid annual fees, making it an attractive option for budget-conscious individuals.
* 1% Cashback Credit Card: This offer appeals to customers interested in earning cashback rewards on their purchases, adding an incentive for using the card.
* Steps to Create Offers:
* Step 1: Navigate to the Next-Best-Action Designer in Pega Customer Decision Hub.
* Step 2: Define the new group "Credit Cards" under the appropriate business issue.
* Step 3: Create individual actions for "No Annual Fee Credit Card" and "1% Cashback Credit Card," specifying the details and conditions for each offer.
* Step 4: Configure the engagement policies, eligibility criteria, and treatments for these actions to ensure they are presented to the right customers.
* Benefits:
* Creating specific and clear offers helps in better targeting and engagement with customers, leading to higher acceptance rates and customer satisfaction.
* These offers align with common customer preferences and needs, making them more likely to be accepted.
* Example:
* U+ Bank creates the "No Annual Fee Credit Card" and "1% Cashback Credit Card" offers in the Pega Customer Decision Hub. Each offer is configured with specific eligibility criteria and personalized email treatments to ensure relevant customers receive these offers.
References:
* Pega-Customer-Decision-Hub-User-Guide-85.pdf: "Creating and managing actions" section.
* Pega documentation on "Next-Best-Action Designer and offer creation".

NEW QUESTION # 121
A marketer created a segment as the starting population for the outbound schedule. In Options and Schedule, she enabled the Refreshable Segment option. What does this option do?

A. It automatically refreshes all segments referenced by it
B. It allows other segments to automatically refresh the current segment when the other segments that reference it are run
C. A refreshable segment is only populated when another segment refreshes it
D. Refreshable segments must not be used as the starting population in an always-on outbound schedule

Answer: A

Explanation:
Understanding Refreshable Segment Option:
* This option ensures that the segment is updated automatically whenever it is referenced.
Functionality:
* When enabled, all segments that reference the refreshable segment are automatically updated, ensuring that the latest data is used.
Purpose:
* This helps maintain data accuracy and relevance across all segments and ensures that the decisioning process is based on current data.
Verification from Pega Documentation:
* Pega documentation on using and configuring refreshable segments in outbound schedules.

NEW QUESTION # 122
U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?

A. Embed images in the email directly
B. Host images on an external server
C. Attach images to the email
D. Provide links to images in the email

Answer: B

NEW QUESTION # 123
To access a property from an unconnected component, you use the____________.

A. component-dot-property construct
B. dot-property value directly
C. property value
D. customer-dot-property construct

Answer: A

Explanation:
To access a property from an unconnected component in Pega Customer Decision Hub, you use the component-dot-property construct. This allows you to reference properties from other components within your strategy by specifying the component name followed by the property name. This construct helps in accessing and using data across different components without directly connecting them.

NEW QUESTION # 124
......

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