Refund Policy
At Edguru, we are committed to providing our learners with the best possible experience and value. We understand that sometimes circumstances may change, and you may need to request a refund for a course you have purchased. Our refund policy is designed to be fair and transparent, ensuring that your rights as a learner are respected.
1. Refund Eligibility
We offer a 30-day refund period from the date of purchase for most of our courses. To be eligible for a refund, your request must meet the following criteria:
– The refund request is made within 30 days of the course purchase date.
– You have not completed or accessed more than 30% of the course content.
– You provide a valid reason for your refund request.
2. How to Request a Refund
To request a refund for a course, please follow these steps:
– Contact our customer support team via email at refunds@edguru.com or through our website’s contact form.
– Provide your full name, email address, course name, and order number.
– Clearly explain the reason for your refund request.
3. Refund Processing
Once your refund request is received and reviewed, we will assess its eligibility based on the criteria mentioned above. If your request meets the criteria and is approved, we will initiate the refund process.
Refunds will be processed using the original payment method used for the course purchase. Please note that it may take 5-10 business days for the refunded amount to appear in your account, depending on your bank or payment processor.
4. Non-Refundable Items
Certain items and services are non-refundable. These include, but are not limited to:
– Courses that have been completed or accessed more than 30%.
– Courses purchased outside of the 30-day refund window.
– Bundled courses or special promotions clearly marked as non-refundable at the time of purchase.
– Any service fees associated with payment processing.
5. Dispute Resolution
In the event of any dispute or disagreement regarding a refund request, we are committed to addressing the issue in a fair and timely manner. Our customer support team will work with you to find a resolution that meets your needs and is in line with our refund policy.
6. Policy Changes
Edguru reserves the right to modify, update, or change this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is recommended that you review our refund policy periodically to stay informed about any updates.
7. Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team at refunds@edguru.com. We are here to assist you and ensure your experience with Edguru is as positive and fulfilling as possible.
Last Updated: 17/08/2023
Note: This refund policy applies specifically to course purchases made on the Edguru platform. For other inquiries related to our services or products, please refer to our customer support or respective policies.